We are committed to providing each customer with exceptional service. We want you to feel comfortable about transacting business with us. Due to the nature of our business and the accessibility of our products immediately upon purchase, there is a generous 30 days full refund policy, which begins on the date of purchase with most of our products with the exception VIDio Academy as well as any special/limited discount for all products which have a zero refund policy. However, you can cancel your subscription at any time from any future billing.

For our subscription products such as VIDio Academy we will abide by the Consumer rights procedure of the UK, which entitles the consumer to a 14 day cooling-off period, however, this right is waived as soon as the product, service or digital course purchased has been accessed, streamed or downloaded.

If you are not completely satisfied with the product you have paid for, you may contact webinar (at) veenav (dot) come within 30 days of the purchase and we will look into your request.